Frequently Asked Questions

Q: How much does it cost if my item doesn’t sell?
A: There is absolutely no charge if your item does not sell.

Q: Where do I drop off my consignment items for sale?
A: Consignment items are received by APPOINTMENT ONLY. Please call 512.244.2800 to schedule an appointment.

Q: If my item doesn’t sell, what is the next step?
A: If your item doesn’t sell you can pick it up within two weeks of the auction close, or we can donate your item to charity.

Q: Can I set a reserve or minimum selling price for my item?
A: Yes, however eBay adds an additional fee and bidding activity is often reduced as a result.

Q: How long does it take for me to receive my check.
A: It generally takes around four weeks from the date you bring us the item. Sometimes it can be longer if the winning bidder delays payment. In rare cases, winning bidders fail to pay for an item. In this situation, we would cancel the transaction and relist your item.

Q: I have a kayak that I would like to sell. Do you auction off really large items?
A: Yes we do. We offer local pickup for your very large items such as motorcycles, furniture, kayaks and more!

Q: How long does eSold^® list my item for sale on eBay?
A: We usually list most items for 7 days. However we can list items for one, three and ten days as well.

Q: If I win an eSold^® auction, can I come pick up my item from the store?
A: YES!  We encourage local pickup as it saves on shipping fees for you and packaging time for us!

Return Policy

Returns are accepted on the following conditions:

• The product is covered by our eSold Guarantee
• No returns are accepted and no refunds processed after 30 calendar days of payment.
• All returns must have prior authorization. Contact us for return instructions via phone at 512.244.2800.
• Unless instructed otherwise, all returns must be repackaged as originally shipped including all accessories/manuals/software.
• Customer pays for all return shipping costs unless otherwise agreed upon.
• Returns due to customer errors/issues such as ordered wrong item, changed mind, etc. are assessed a restocking fee.
• Please include documentation including your name, the item description and include correspondence emails or other notes explaining the reason(s) for the return. Failure to do so can result in a delay in processing the refund.
• Some defective items are not worth returning, or should be kept to compare to replacements - inquire before returning items.
• Refunds are processed only after returns are received and tested (if applicable).
• Shipping costs are non-refundable.

Privacy Notice:

This privacy notice discloses the privacy practices for (www.esoldusa.com). This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
  
• Change/correct any data we have about you.
  
• Have us delete any data we have about you.
  
• Express any concern you have about our use of your data.
  If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 512-244-2800 or via email, info@esoldusa.com.